Privacy Policy
Last updated: October 11, 2025
This Privacy Policy describes how we collect, use, and share information when you use the Lulululu mobile application (the "App"). This policy applies globally to all users of the App.
Summary
- No accounts: The App does not require you to create an account.
- Free app: There are no purchases or payments within the App.
- Analytics: We use privacy-conscious analytics (no ad personalization or advertising IDs).
- Diagnostics: We collect diagnostic data (e.g., crash logs, performance metrics) to maintain reliability.
Information We Collect
We aim to collect only what is necessary to operate and improve the App. The App does not request your name, email address, or other direct identifiers, and it does not include any account system at this time.
- Usage and analytics data: Interactions with the App (e.g., screens viewed, session duration, feature usage), device type, operating system, App version, and language. We do not collect precise location. Where supported, analytics is configured to limit location to approximate region (e.g., country/region) and to avoid using advertising identifiers (such as IDFA/AAID).
- Diagnostics and performance data: Crash logs, error reports, and performance metrics used to diagnose problems, ensure stability, and improve performance.
- No payment data: The App is free; we do not process or store payment information.
Analytics
We use Google Analytics (including Google Analytics for Firebase) to collect usage data. We disable Ads Personalization and Advertising Features, do not use advertising identifiers (IDFA/AAID), and do not enable remarketing or demographics features. Google may collect data as described in its policies and use it to provide and improve its services. For more information, please review Google's Privacy Policy and How Google uses information from sites or apps that use our services.
How We Use Information
- Operate, maintain, and improve the App and its features.
- Monitor usage and performance to guide product decisions.
- Diagnose and fix crashes, bugs, and reliability issues.
- Protect against abuse, comply with legal obligations, and enforce policies.
Sharing of Information
We do not sell your personal information. We may share non-personal, aggregated, or anonymized data for analytics and product improvement. Usage and diagnostic data may be processed by service providers (such as Google) strictly to provide analytics and diagnostic services on our behalf.
Data Retention
We retain usage and diagnostic data for as long as needed to fulfill the purposes described in this policy, after which we delete or anonymize it, unless a longer retention period is required by law or for legitimate business needs (e.g., security, fraud prevention).
International Data Transfers
We may process and store information in countries other than your own. Where applicable, we take steps to ensure appropriate safeguards are in place to protect your information.
Your Rights and Choices
- Access, deletion, and correction of information where applicable by law.
- Control certain analytics permissions via your device settings where supported.
- Contact us using the method below to make a request related to your data.
Security
We use reasonable administrative, technical, and organizational measures to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. Your continued use of the App after any changes constitutes acceptance of the updated policy.
Contact
If you have questions or requests regarding this Privacy Policy, please contact us through the in-app "Report Issue" screen. We will do our best to respond promptly.